good thinking is not only helpful for the actual operation, but also important for the growth of an operator.
in the actual operation of the work, thinking is very important. A good way of thinking is not only helpful for actual operations, but also important for the growth of an operator. Here, I share a few ways that I personally think are very good, and these thoughts go through my entire operation.
1, process thinking,
, first of all, talk about process thinking. I once named it "big tree thinking" in an article, that is, when thinking about the problem, first identify the trunk and then look for the branches and leaves. In other words, decides what achievement depends on several key links, and a large number of small events or actions determine the key link in quality, do one thing, to find out the key link, is conducive to the sort of ideas, grasp the primary and secondary.
in our actual work, a lot of things can be through the process of thinking to help us sort out ideas. Can to determine where we can link to flow through a user in the product complete; can flow through the draw a list of links to the operational activities should be done, should allocate resources should be monitoring data and so on.
the process of thinking is to use the toilet paper or thinkmap tools to draw a complete process of doing things, it might be clear thinking, clear logic, and can guarantee the thought without the main development. The following diagram is a flow chart of an activity I have done.
activity flow chart
2, triangle benchmarking thinking
triangle benchmarking is very helpful for carrying out a lot of project work. Because in our operations, we sometimes encounter a job that we don’t know how to start. This time, we do not have to rush to make plans, but to use the triangle benchmarking thinking, to see how peers usually do, how their products are dealt with, and what the user expects. This can largely ensure that what you are doing and do not have partial.
, for example, in the online education industry, there are exchange courses. This time the need to develop a clear return class rules, we cannot head to decide what can be returned, how to return, the rules are too harsh, will let users dissatisfied with the rules too loose, may cause damage to the interests of the company. This time you can use the underlying triangular thinking, I’m going to check the processing mode of online education counterparts, also ask how the training class do offline friends handle customer return courses, and then to find our customer service, understand the application received before the user returned class is how to deal with complaints. Finally to the user to do research, to understand the user to return >